Financial Policy

 

 

Wayne Memorial Hospital Billing & Payment Policy

Wayne Memorial Hospital would like to help you understand your hospital charges in advance and help you manage your costs, so that you and your healthcare provider can plan what is best for you. Please read below for an explanation of our billing process, how it affects you and resources available to help you pay your bill.

 

If you have health insurance, you may have tiered co-pays, co-insurances, a high deductible or a supplemental insurance plan. Please review your policy to see how it affects you and the charges for your healthcare.

 

If you do not have health insurance, you may be eligible for financial assistance. Click here for more information.

 

Financial Aid Policy 2016.pdf

 

Financia lAid Application.pdf
 

 

Payments at Time of Service

 

• Our policy is to ask patients to pay any known costs for their care at the time of service. This includes any co-pays, unmet deductible amounts, co-insurance fees or charges for elective procedures you might have.

 

• Our staff will estimate your costs based on any insurances you carry (if applicable) and the normal fees for services provided.

 

• You will be given a written estimate of the cost for your treatment and any amounts due today. Please note that physician fees may be billed separately.

 

How would you like to pay?

 

• Wayne Memorial offers several options for payment, including a discount for cash payment in full for patients without insurance. We also offer a Financial Assistance Program and information about medical assistance.


Wayne Memorial staff will be happy     

to answer any questions you may have. 

Thank you for choosing us for your healthcare services. 

If you wish to email us, visit Let’s Connect on our home page.

 

 
 
 
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Online Bill Pay

 

Introducing online billing - Wayne Memorial Hospital Payment Manager

 

It is our policy to request all patients enroll in Wayne Memorial’s new Payment Manager Program. It will help you manage payments in a single online location for your entire family. You may enroll with a credit card, debit card or a checking account. The program, administered by our business partner VestaCare, offers two options for managing your bills:

 

Payment Scheduler—There is no cost for signing up for the Payment Scheduler. Once you receive a bill indicating the balance for which you, the patient, are responsible, you will have 30 days to consider your payment options. If no alternative payment arrangements are made within those 30 days, and you have not responded to our notifications, your bill will be paid automatically from your enrolled method of payment.

 

VestaPay AutoPay Installment Plans —If you would like to arrange payments for your estimates or final bill, you can select an AutoPay plan which fits your budget. A small processing fee applies to payments. Before each payment is processed, you will receive advance notification. After insurance payments are applied, your AutoPay plan will adjust automatically based on your remaining balance owed. In the unlikely event of an overpayment, the amount of the overpayment will be returned promptly via the original payment method.

 

• To enroll in VestaPay, you must be invited by Wayne Memorial Hospital to set up an account. You will receive a CONFIRMATION NUMBER to register at http://www.vestapay.net.  


How will I be notified?

Communications will be conducted through emails, texts and for a limited time, you will continue to receive a paper statement. Going forward, Wayne Memorial will be moving to a paperless billing and electronic payment system. By changing payment and billing processes from paper to digital, you benefit, we benefit and the environment benefits.

 

 
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